![]() With the weather being hot and humid if we didn't have the plunge pool we would have not been able to sit outside long outside our room. I want to say maybe 10 ft long by 4 ft wide but it was essential for us to enjoy our balcony views. This rooms are located at the top in the 400's with amazing views of the water. Plunge Pool Room: We splurged on a plunge pool room and have to say it was worth every penny. To start, I wanted to note a few areas that I did not find much information on reading reviews before we left: One day removed from our honeymoon (July 5th-July 14th) we have to say this place is an absolute paradise. Otherwise I would have rated the resort much higher.We booked this hotel for our honeymoon before it even opened as a Secrets last September and have been on Tripadvisor looking at reviews since to make sure we made a good decision. I put average because of the issue with the security personnel Daniel. Daniel was the gentleman that needs to be dealt with. I can’t say we would go there again based on the security’s way of dealing with the ridiculous wrist band issue. It was the worst customer service I have ever seen. They wanted another 400 if they lost them. They wanted to charge us for the band if they didn’t have it on. The paper Bands they gave out kept falling off our friends hand because of how Flimsy they are. I have been trained in law enforcement and he was very rude and confrontational every time he saw us. He was very aggressive towards my friends and me and it was a very bad experience. The security and employees even stated that it was very confusing for them as well. Our friends also could not join us for dinner at many locations because of the all new rules with the people who didn’t pay for the all inclusive deal. The security specifically Daniel followed my friends everywhere wanting to try to upsell them at every corner. This was never explained to them at any point. We paid for for the all inclusive deal and they paid a different rate that apparently wasn’t the all inclusive deal. The security was out of Control overly aggressive as it relates to the band some of our friends had to wear. I live the overall demeanor of all the people in Costa Rica. They take this matter seriously, the whole country does. If covid-19 is holding you up from visiting this amazing resort, I will tell you I felt more comfortable going here than going to the grocery store back home. The ocean and birds' sound were therapeutic. We slept with the balcony door open and the screen door closed. Note that rooms 103 and 104 have the best views with minimal trees in front of you. We were in room 105 Oceanfront and I would say it’s the most practical location. Do your research about the type of room you would like, there are a lot of hills to walk up to if you do not take the shuttle, but there is constant transportation. Thank you to all the dining staff, Shout out to Rachel at the seaside grill. ![]() ![]() The restaurants were clean and the food, the food was great! They took special requests and if something was not on the menu, they made it happen. There is no buffet but there was always food. The staff was very attentive, shout out to Guillermo at the pool, and Alexandra at the preferred bar, great conversations were had. I mean all of them! A staff that deserves special recognition is Merari from the entertainment she is full of energy and my wife and I truly felt at home with her, my wife is not the type that would do the resort's activity but somehow Merari made her very comfortable and involve! THANK YOU!!! At the bars, I will say hands down the best drinks I don’t think I have ever said that about any other all-inclusive resort. We had an incredible time! From beginning to end the staff was incredibly friendly and helpful. With that said, we could not have picked a better place to try to make 2020 a much better year. Public touchpoints, such as handrails, railings, elevators buttons, door handles, and knobs, are also cleaned frequently throughout the day along with activities center areas and surfaces. Noticeably all public surfaces such as the front desk, restaurant counters, and dining tables are cleaned multiple times throughout the day. They are operating with an abundance of caution. The precautions that are taken are above and beyond. We travel on average 3 times a year and I have yet to experience anything like this. I am happy to say, I have a different view of it now. ![]() We are experiencing crazy times and if you are like us, traveling was something that seemed taboo. ![]()
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